Support Coordination
We are proud to have a dedicated team of Support Coordinators and Specialist Support Coordinators, each bringing a wealth of expertise and qualifications in Social Services, Community Services, Early Childhood Education, and Youth Work. Our team members are not only highly skilled but also hold formal qualifications in their respective fields, ensuring they provide the highest quality of support.
Moreover, all our coordinators are registered members of esteemed professional bodies such as the Australian Association of Social Workers (AASW) or the Australian Community Workers Association (ACWA). This affiliation underscores their commitment to adhering to the highest standards of practice and ethical conduct in their work. Whether it’s coordinating complex care plans or providing specialised support, our team is fully equipped to meet the diverse needs of the individuals and communities we serve.
How we can help you?
Connect with support and services
Our support coordinators have knowledge of services available to participants.
Establish supports
Support Coordinators help NDIS participants to establish and work towards maintaining the supports.
Design Support approaches
Support coordinators help a participant design the right mix of supports and services to help them pursue their goals. This includes NDIS-funded, informal, community and mainstream supports.
Coach, refine and reflect
Support coordinators coach the participants to become more confident and independent. They evaluate how effectively supports are met and reflect the outcomes in preparing evidence to support an upcoming plan reassessment.
Reporting to the NDIA
Support coordinators and participants have regular conversations about how a participant is going with using their plan to pursue their goals. These conversations are documented in the reports for NDIA.
Build capacity & resilience
Support coordinators work with participants, their families and carers to build their confidence and skills to implement their plan more independently.
Crisis: planning, prevention, mitigation and action
Support coordinators help participants, their families and carers prepare for unexpected events or challenging situations & establish supports to prevent crisis situations from arising.
Address complex barriers
Specialist support coordinators help overcome complex barriers that affect participants’ ability to access and maintain appropriate supports.
Design a service plan for complex support needs, where appropriate
Sometimes a participant may need a service plan to address significant complexities in their life. Specialist support coordinators work with the participant, their families and carers to identify a broad network of a supports – funded or other supports – that can help the participant use their plan.
Levels of Support Coordination
Level 1: Support Connection
This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.
Level 2: Support Coordination
This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently, and be included in your community.
Level 3: Specialist Support Coordination
This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.
Working with a Support Coordinator
Once you are connected with a support coordinator, you and your support coordinator should meet to talk about the services that will be delivered.
Support coordination can be delivered include through in person meetings, over the phone or video based on how you would like to communicate.
You and your support coordinator should set up a service agreement. It should include:
- What services will be available and provided by the support coordinator
- The roles and responsibilities of you and your support coordinator
- How to resolve any problems
- What happens if you or your support coordinator want to change or cancel your support coordination services.
You choose who you want to share your plan with. You and your support coordinator should discuss what information they will need to best support you.
You should discuss how you prefer to communicate with your support coordinator.
Promoting and protecting a participant’s safety
Support coordinators play an important part in safeguarding a participant’s wellbeing.
Support coordinators will often be the first to become aware of any concerns about the quality and safety of a participant’s supports and services.
All NDIS providers and workers – both registered and unregistered – have an obligation to promote the safety of participants under the NDIS Code of Conduct.
In particular, the NDIS Code of Conduct requires all NDIS providers and workers (including support coordinators) to promptly:
- Take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
- Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
- Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.
- Provide supports and services in a safe and competent manner with care and skill.
- Act with integrity, honesty, and transparency.
Support coordinators should provide an early warning where they become aware the participant’s safety or wellbeing is at risk.
Support coordinators should proactively support the participant to raise any concerns or issues around their safety or the quality of their supports and services. Support coordinators can also raise concerns or make a complaint themselves.
All registered NDIS providers (including support coordinators) should understand and comply with their obligations to raise concerns. If there is an immediate risk or threat to the participant, support coordinators should immediately contact emergency services.
Get In Touch
and our team of plan managers would be happy to help you out.